The challenge facing IT leaders is to create a consistent and seamless experience for users, whilst maintaining a secure environment within ever tightening budgets. This requires careful planning.
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Workplace mobilisation is being driven by changes in modern working practices, the consumerisation of IT, and rapid advancements in technology.
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Changing work practices have forced businesses to stand back and re-evaluate their IT needs. They are seeking to do more with less and figure out how to get the best return on what they already pay for.
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Increasingly work is becoming a thing you do, not a place you go. This means effective real-time collaboration tools have become imperative to support the modern workforce.
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Today our lives are filled with labour and time-saving technology. These have bred a desire to get quick answers to service issues when they arise, in a consumer or business context.
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Many UK firms use fixed, analogue phone lines in all or part of their business. This may be from choice, or owing to their location they may be unable to get a reliable IP connection.
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The recent evolution of network speeds, technology, smart devices and BYOD have all increased the difficulty for telecoms budget holders to report and understand how people use communications technology at work.
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